

Considerations when finding case owner's first name
Have you tried logging into the case owner's account on the Kingslet Case Company website?
Clicking the "forgot password" button will present you with an alternate login method.
Have you discovered the briefcase's serial number?
Take a thorough look through the zipper pocket.
You'll want to line up all the writing fragments on the sticky notes. This will require some overlapping at odd angles.
Lining up the writing on the sticky notes will give the message, "Serial number 102938."
The printed emails between CJ and U122 mention something about it.
You should see some markings on the back of the emails that can help indicate some specific placements.
The email with pencil marks on the back should be lined up on the clipboard so that the markings perfectly outline the clip of the clipboard. Then, the email with arrows and writing on the back has a specific placement you'll need to find to point at a specific street on the back of the clipboard.
The email with arrows and writing on the back has a specific placement where the arrow at the top corner can point to "person," while the arrow in the bottom corner points to "food."
One of the emails has pencil markings on the back in the shape of the clip board clip. Placing the email on to the clipboard so that the markings line up will set things up so that when you turn the clipboard over to see the map, top and bottom of the email will be visible. You can then find the email with arrows and writing on the back of it and lay it across the clipboard so that one arrows points to the word "person" at the top of the other email page. Then, you can line up the lower arrow to point to the word "food" at the bottom of the other email page. This leaved the "meeting point" arrow pointing at "S Lexington Ave." That's the answer!
Have you discovered the street that the case owner grew up on?
The word "hand" in the reminder is referring to a hand of cards!
Each one of these descriptors can be associated with one card in the deck (or one card that's NOT in the deck)!
"colorless" indicates are card that should have color but does not.
One card is "missing" from the deck.
One "extra" card can be found.
"Miscalculated" indicates an error between the value of the card and the visual depicted.
And of the cards with eyeballs, one of them "won't look both ways."
Each item will have a number or a letter associated with it. The apartment number is those 5 numbers/letters in a row.
The password reminder is meant to guide you toward the deck of cards, specifically 5 cards within it.
The 4 of hearts is printed in black when it should be red. Hence, colorless.
The 9 of clubs is missing from the deck.
The are two 5 of spades in the deck, making one of them extra.
The 4 of diamonds has nine diamond "pips" when it's should just have four.
And both halves of the Jack of clubs are facing the same direction.
In that order, the apartment number is 4954J.
Have you learned the case owner's first apartment number?
Being "fortunate" is meant to the the fortune cookie fortunes to mind. You will want to have found 4 of them by now!
Letter indexing is the puzzle solving tactic of finding a significant number/numbers, counting out that many characters in a line of text, and making note of the letter you wind up on.
For example, if you were to index this hint with the number 8, you would get the letter "n"
Try indexing each fortune with the lucky numbers on the back!
You should get one common English word from each fortune.
The words you've found can be arranged to form a message describing a task you should carry out. There should be an item in the case that will be very helpful when performing the task!
Using the lucky numbers on each fortune, you can count that many places through the fortunes on the other side to get sets of letters. Each set of letters spells a word. These words are CHECK, INSIDE, RIGHT, LATCH. if you peak inside the right latch of the briefcase (beside where the right three tumblers for the lock are) you should see something nestled within. Using the tweezers, you're meant to extract the item which is a small rolled up fortune that has one word on it. This is the name of the case owner's pet, Marshmallow.